Terms of Service

Last updated: 6/13/2025

1. Agreement to Terms

By accessing or using Incognto ("the Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

Incognto is a closed-loop digital platform that enables anonymous payments and content access through a proprietary credit system. We are not a bank, financial institution, or money transmitter.

2. Credit System and Financial Terms

Credits are not legal tender, are not backed by any government, and are not redeemable for cash unless explicitly authorized and verified. Credits represent a limited, revocable license to access services, content, and experiences within the Incognto platform. No user may ever hold more than $1,999 in credits at any time.

Credits may only be used within the Incognto platform to access services provided by verified platform participants. Credits cannot be transferred outside our ecosystem, sold to third parties, or converted to other digital assets.

You do not own any funds held as credits; they represent a limited license to access services on Incognto and may be revoked or adjusted per these terms. When you purchase credits, you are buying usage rights within our closed-loop system, not opening a custodial account or depositing funds. Credits are not redeemable for cash except by verified creators, and never above $1,999.

Incognto is not a bank, and does not provide custodial accounts. All prepaid amounts are held by the platform to fulfill its obligations within the system. We maintain legal ownership and control of underlying funds while providing you with usage rights equivalent to your credit balance.

Sending credits to another user is not a financial transaction. It represents a transfer of access rights within the closed-loop Incognto system. These internal transfers are accounting events within our platform and do not constitute money transmission under applicable regulations.

When you send credits to other users, you are transferring usage rights, not money. No external financial networks are involved, and recipients receive credits, not cash or legal tender.

To convert credits to fiat currency, you must complete our identity verification process and comply with applicable regulations. Cash redemption is not a right but a privilege subject to verification, compliance checks, and our sole discretion.

Identity verification (KYC) may be required when you attempt to withdraw funds, exceed specified limits, or engage in high-risk activity patterns. Verification requirements may include government-issued ID, proof of address, and additional documentation.

3. Account Limits and Restrictions

To maintain compliance with applicable regulations and reduce risk, we impose the following limits on non-verified accounts:

• Per top-up: $250 maximum
• Per transaction: $250 maximum
• Daily funding: $500 maximum
• Weekly funding: $1,000 maximum
• Monthly funding: $3,000 maximum
• Maximum account balance: $1,999
• Lifetime funding: $10,000 maximum

These limits may be modified at our discretion to maintain regulatory compliance. Verified accounts may have higher or unlimited limits based on completed verification procedures, but no user may ever hold more than $1,999 in credits at any time.

4. Platform Rules and Conduct

You agree not to:

• Use the platform for illegal activities or money laundering
• Attempt to circumvent account limits or verification requirements
• Create multiple accounts to evade restrictions
• Engage in fraudulent or deceptive practices
• Violate applicable laws or regulations
• Interfere with platform security or functionality
• Harass, threaten, or abuse other users

Violation of these rules may result in account suspension, credit forfeiture, and legal action.

5. Risk Disclosures

Platform Risk: Credits are subject to these terms and may be forfeited if accounts are terminated for violations. We recommend only funding amounts you are comfortable using within the platform.

Regulatory Risk: Credit terms, limits, and redemption policies may be adjusted to maintain compliance with evolving regulations. Material changes will be communicated to users.

Technology Risk: As a digital platform, we are subject to technical failures, security breaches, and other technology-related risks that could affect credit balances or platform availability.

6. Compliance and Monitoring

We maintain anti-money laundering (AML) and compliance monitoring systems to detect suspicious activity. We reserve the right to:

• Monitor transactions and account activity
• Request additional verification or documentation
• Freeze or restrict accounts pending investigation
• Report suspicious activity to relevant authorities
• Cooperate with law enforcement and regulatory requests

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCOGNTO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT OF CREDITS IN YOUR ACCOUNT AT THE TIME OF THE CLAIM.

8. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in class action lawsuits or class-wide arbitration.

Before initiating arbitration, you must first contact our support team to attempt to resolve the dispute informally.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to users through the platform or via email. Continued use of the platform after changes constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms, please contact us at legal@incognto.com